MY ORDER SAYS IT HAS BEEN DELIVERED, BUT I'VE NOT RECEIVED IT

• Was your order signed for, and if so do you recognise the signature? The name will be provided by the person who accepted the delivery and not always the person on the address label.
• If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one.
• If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery.
• Double-check the shipping address was correct.